Support
Need help with your account, a contribution, or something you saw on Sandy Gift? Find answers below or reach out to our team directly.
Contact Us
support@sandygift.comUnder 24 hoursFor safety emergencies or reporting child exploitation, use our Child Safety Standards contact instead.
Frequently Asked Questions
How do contributions work?
Contributions are cash gifts paid directly to the recipient's bank account via Paystack — not an escrow or a purchase made on their behalf. Contributors can choose to give anonymously.
What fee does Sandy Gift take?
Sandy Gift takes a flat 5% service fee from each contribution. The recipient always receives exactly 95% of what's given.
What's the minimum contribution?
The minimum contribution is R10. Contributions under R100 are limited to instant EFT; R100 and above unlock all payment channels.
Can an item be overfunded?
Yes — there's no upper cap. Extra funds are shown on the post (e.g. "Fully funded · R50 extra"), and funding only closes once the item is marked Purchased.
How do I link my bank account to receive funds?
Go to Settings → Payout Settings and link your South African bank account. Payouts are processed through Paystack.
How do I report a post, comment, or profile?
Use the flag/report icon on the item. Our moderation team reviews reports continuously — see our Child Safety Standards for more on urgent reports.
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